infrastructure costs
What I delivered
Reached paying clients in 8 months, growing to 7+ enterprise customers and more than 10,000 monthly interactions. Infrastructure costs fell by 70% versus the prior single-cloud approach, with a reported 99.7% uptime SLA.
The challenge
As client conversations grew, the same knowledge had to be found and explained repeatedly. The challenge was to preserve that context and help teams respond without losing control of the conversation.
How I delivered it · role & technical detail
Built a first-line support system in messengers. It extracts knowledge from previous customer dialogues and uses retrieval-augmented generation (RAG) to suggest contextual replies to operators. The operator stays in control of the response. Led the product, multi-tenant architecture, and infrastructure.
- Zero-to-revenue product development
- Dialogue knowledge extraction and RAG
- Messenger operator assistance
- Cloud economics and engineering operations
The cost comparison refers to the architecture described in the career record, not an industry-wide benchmark.