From an idea to AI in production.
A customer-support SaaS built from zero to paying clients in eight months.
A problem worth solving.
Build a useful AI support product, establish a paying customer base, and keep operating costs sustainable as usage grows.
Connecting strategy to execution.
Defined the technology strategy and product roadmap, built a multi-tenant platform with multiple LLM providers and semantic search, and introduced CI/CD and security scanning. Used K3s with a hybrid Hetzner/AWS architecture.
What changed.
Reached 7+ enterprise clients and more than 10,000 monthly customer interactions. Infrastructure costs fell by 70% compared with the prior single-cloud approach, with a reported 99.7% uptime SLA.
The cost comparison refers to the architecture described in the career record, not an industry-wide benchmark.
Working through a similar challenge?
Bring the ambition. Let’s find the path from complexity to impact.